Customer Service

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Across
  1. 2. Survey
  2. 6. What we handle all the time
  3. 7. The items arrived broken
  4. 9. What you will get if a Manager catch you with your mobile on the floor
  5. 11. How many times you contacted DART
  6. 12. Free Replacement Date
  7. 13. Concession Abuse Prevention
  8. 15. Average Concurrent Handle Time
  9. 16. Dynamic Andon Response Tool
  10. 18. a Tool to access the contacts
  11. 20. Look similar to the Microsoft one
  12. 24. Advanced Payment Team
  13. 25. The dashboard shows what's your rank
  14. 26. The courses website of Amazon
  15. 27. Where you can search for other users
  16. 28. The place we all belong to
  17. 33. We use it to reach more information
  18. 34. The team who handle the high escalations and EDD cases
Down
  1. 1. The item is on a way to FC now
  2. 3. Partial Refund
  3. 4. The rock we hit each-other with
  4. 5. Similar to WhatsApp
  5. 7. It shows Delivered, But !
  6. 8. The only place you can use your Mobile at
  7. 9. The team who edit the schedule
  8. 10. Sheet for the concession above DART limit
  9. 11. The item will not work anymore
  10. 14. The tool will show you the customer responses
  11. 17. The Return of The Amount
  12. 19. The team who handle three OUs
  13. 21. When you raise it to higher level
  14. 22. The customer can chose his preferred way
  15. 23. Agent can handle two OUs
  16. 29. The metric of login and break times
  17. 30. Contacts Monitors
  18. 31. The tool you use for trainings
  19. 32. The team who handle the delivery issues