Customer Service

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Across
  1. 2. Manner of conducting One's self
  2. 7. Tender feeling
  3. 8. Giving or exchanging information
  4. 9. _____ persistence
  5. 11. _____ Illness is an emotional Disorder
Down
  1. 1. Providing your caller with encouragement
  2. 3. Mental Outlook
  3. 4. A place of residency or activity
  4. 5. Callers may display a variety of them
  5. 6. Our ability to feel and reflect on what the caller is feeling
  6. 10. _____ listening