Customer Service

123456789
Across
  1. 5. Listening attentively to understand a customer's needs
  2. 8. A sincere apology can go a long way in de-escalating a situation
  3. 9. Small gestures that go beyond the expected
Down
  1. 1. Finding solutions that address a customer's concerns
  2. 2. Maintaining a professional demeanor in challenging situations
  3. 3. Acknowledging a customer's frustration and showing empathy
  4. 4. The focus of every customer service interaction
  5. 6. Working collaboratively to find solutions
  6. 7. Phrases like "I understand" or "I apologize"