Customer service

1. The capacity to accept or tolerate delay or trouble without getting angry or upset
6. An expression of regret for having done something wrong
7. A verbal or written answer
8. The action of helping or doing work for someone
10. Faithfulness or allegiance
11. An expression of dissatisfaction
12. Fulfillment of one's wishes, expectations, or needs
14. The imparting or exchanging of information
15. The showing of politeness in one's attitude and behavior toward others.
18. Done without delay
20. Help or support

2. Beliefs about what will happen in the future
3. A line or sequence of people or vehicles awaiting their turn
4. To give one's attention to a sound
5. Having or showing behavior that is respectful and considerate of other people
9. The action of solving a problem or dispute
13. A check on the progress or status of something
16. Exhibiting a courteous, conscientious, and generally businesslike manner
17. The ability to understand and share the feelings of another
19. Information about reactions to a product or a person's performance of a task