Customer Service

12345678910
Across
  1. 3. - The capacity to accept or tolerate delay without getting angry. (8 letters)
  2. 5. - Ability to adjust to new conditions. (12 letters)
  3. 6. - Understanding and sharing the feelings of others. (7 letters)
  4. 8. - Introduction of new ideas or methods. (10 letters)
  5. 10. kiosks - Guests will use these to check in at ACCESS hotel. (12 letters)
Down
  1. 1. - Type of luggage delivery system used at ACCESS hotel. (7 letters)
  2. 2. - Making judgments and decisions to solve problems. (14 letters)
  3. 4. - Essential skill for addressing guest service needs. (13 letters)
  4. 7. - Department responsible for the upkeep of the hotel. (11 letters)
  5. 9. Listening - Fully concentrating, understanding, responding, and remembering what is being said. (15 letters)