Customer Service

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Across
  1. 4. customer expect you to take ___________
  2. 5. necessary when handling difficult customers
  3. 6. non-verbal ____ / body language
  4. 7. A must-have to be awesome at customer service
Down
  1. 1. 'positive ________'
  2. 2. crucial in customer service
  3. 3. Effective __________