Sales Training Crossword

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Across
  1. 2. Maxi Zoo's main focus
  2. 4. Identifying customer needs
  3. 6. Essential for selling products
  4. 7. Selling additional items
  5. 9. The contact phase
  6. 11. Petstop, Petmania, Petworld
  7. 12. Advantage of selling EL
Down
  1. 1. The main element of customer service
  2. 3. Self-assured
  3. 5. Trend driven
  4. 8. The decision maker
  5. 10. Showing compassion