Customer Service

2. __________ is when a group of individuals work together toward a collective goal in an efficient manner.
5. a person who buys goods or services from a shop or business.
7. the fact or quality of being on time.
10. a danger or risk.
11. the state of keeping or being kept secret or private.
12. assistance or advice given to customers during and after the sale of goods.

1. ___________ hazards are factors or conditions within the environment that can harm your health.
3. a person or organization that employs people.
4. Preventing work-related injuries, illnesses and fatalities by working with employers and workers.
6. the ability to understand and share the feelings of another.
8. a person who is in charge of a group of people or an area of work and who makes sure that the work is done correctly and according to the rules.
9. a pleased, kind, or amused facial expression, typically with the corners of the mouth turned up and the front teeth exposed.