Customer Service

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Across
  1. 4. An expression of appreciation or satisfaction from a customer for having received excellent service
  2. 7. Escalate issues to this person
  3. 9. This attribute of answer to question 5 contributes to operational efficiency
  4. 10. The minimum number of monthly customer feedback responses
Down
  1. 1. A demonstration of our commitment to customers, be ____
  2. 2. After resolving an issue, liaise with customer to determine their level of satisfaction (hyphenated)
  3. 3. A customer’s request for information on the Group’s offered products and services
  4. 5. Net _____ Score
  5. 6. How First Citizens delivers excellent customer service
  6. 8. The ability to accurately understand the emotions of other people