customer service

123456789101112131415161718192021222324
Across
  1. 1. Customers are always looking for opportunities to improve their situation. Often they value three main ideas: speed, quality and price.
  2. 3. paying close attention to what someone is saying, understanding their meaning, and responding in a way that shows you've heard and understood them
  3. 4. a measurement that determines how happy customers are with a company’s products, services, and capabilities.
  4. 8. is a technology for managing all your company’s relationships and interactions with customers and potential customers.
  5. 9. Business to Business sales
  6. 11. The total revenue earned by the entire relationship (including future purchases) with a customer.
  7. 12. A product(s) shipped direct to the customer for a monthly or annual fee.
  8. 14. the ability to develop and maintain a positive relationship with a client or customer.
  9. 15. are important in building credibility and to convey product knowledge to customers
  10. 19. defined as an approach to sales that focus on providing seamless customer experience whether the client is shopping online from a mobile device, a laptop or in a brick-and-mortar store
  11. 20. a business that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers, rather than technical or sales operations.
  12. 21. In-store pickup, curbside pickup, ordering online or through an app.
  13. 22. as a detailed description of your current customers.
  14. 23. listening without responding to the speaker.
  15. 24. beauty, medical, hospitality and tourism, lodging and recreation, and sports/ entertainment
Down
  1. 2. a facility that handles inbound and or outbound calls on behalf of an organization
  2. 5. the internal and subjective response customers have to any direct or indirect contact with a company.
  3. 6. an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors.
  4. 7. the assistance and advice provided by a company to those people who buy or use its products or services.
  5. 10. Companies are always looking to maximize profits and maintain repeat business while ensuring customer satisfaction.
  6. 13. selling goods to the public both through a physical store, online, apps, or through social media platforms.
  7. 16. is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business
  8. 17. a measurement that determines how happy customers are with a company’s products, services, and capabilities.
  9. 18. someone who is responsible for customer or client accounts.