Customer Service

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Across
  1. 1. Read details back to customers to be______ you’ve got them right
  2. 4. Customers appreciate it when you go ______ and beyond to help them
  3. 6. Always try your ____ to solve customer problems
  4. 8. Keep a _____ in your voice
  5. 9. Being a good ______ is an important aspect of communicating with customers
Down
  1. 1. Put yourself in the customer’s _______
  2. 2. Having _______ for customers shows you care
  3. 3. Don’t be distracted–stay ______ on your customer
  4. 5. Co-workers and customers both deserve your _______
  5. 6. Stressed at work? Take a few deep______
  6. 7. _______ impressions are important. Be polite to customers no matter what