Customer service

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Across
  1. 5. - Remaining calm and helpful in challenging situations.
  2. 6. - Ensuring services accommodate all tourists, including those with disabilities.
  3. 9. - Clear and effective exchange of information with visitors.
  4. 10. – Heritage-experience traveler type.
  5. 12. - Actively involving tourists in meaningful experiences.
  6. 13. – Vacation-focused traveler category.
  7. 15. - Prioritizing the well-being and security of visitors.
Down
  1. 1. - Friendly and generous reception of guests or strangers.
  2. 2. – Work-purpose visitor classification.
  3. 3. - Maintaining a polished and respectful demeanor.
  4. 4. – Customer lifetime value metric.
  5. 6. - Adjusting the service to meet diverse tourist needs.
  6. 7. - Sharing compelling narratives about Medellín’s history and culture.
  7. 8. – Thrill-seeking tourist segment.
  8. 11. - Consistently delivering promised services on time.
  9. 14. - Understanding and sharing the feelings of tourists.
  10. 16. - Listening to and acting on tourist reviews and suggestions.