customer service

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Across
  1. 4. arouse when someone is not satisfied
  2. 5. an innate positive behaviour
  3. 7. acknowledging one's presence.
  4. 9. language- nonverbal communication
  5. 10. of voice- scale of intonation
Down
  1. 1. best uniform
  2. 2. you- last step for service recovery
  3. 3. food and services industry
  4. 6. contact- convey attention to detail
  5. 8. - relaying message