Customer service

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Across
  1. 1. The feeling of being unhappy with a service or product.
  2. 3. The person in charge who handles serious issues in a store or business.
  3. 5. A voucher that gives a discount on a purchase.
  4. 6. Short for “sales representative,” a person who sells products or deals with customers.
  5. 7. To meet someone's expectations or needs.
  6. 9. Money returned to a customer when a product is faulty or returned.
  7. 11. Cleanliness and sanitary conditions, especially in food or health-related businesses.
Down
  1. 2. To officially report a problem or express dissatisfaction.
  2. 4. The service provided to help customers before, during, and after a purchase.
  3. 5. Store value or money given back to a customer, usually instead of a refund.
  4. 8. To say you are not happy with a product or service.
  5. 10. Information or opinions about how someone is doing in their job or task.