Customer Service

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Across
  1. 1. Who returned to Everflow this week after travelling?
  2. 3. Something we need to do in order to understand what the customer needs
  3. 4. How should we all think? (think of a phrase that begins with think)
  4. 6. What did we introduce last month that continues to be a growing success?
  5. 9. Our bread and butter
  6. 12. The exchanging of information, what is this know as?
  7. 13. What do we strive to obtain when on the phone to a customer
  8. 14. The coffee morning arranged for 26th September, what it is in aide of?
  9. 15. What is the name of our new knowledge base
  10. 18. Everflow's signature colour
  11. 19. What makes the dream work?
Down
  1. 2. When we work together with other departments, what do we call this?
  2. 5. Where Harry is on holiday
  3. 7. Finish the phrase - there is no I in ......
  4. 8. Something we should work towards when handling queries
  5. 10. What season are we in now?
  6. 11. A service we provide
  7. 16. Something we build when talking with our customers
  8. 17. One of the ways we show our customers we care
  9. 20. What we need in order to service our customers