Customer Service

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Across
  1. 2. time elapsed between submission of a query by a customer and the first time a customer support agent replies
  2. 5. monitoring change
  3. 6. the personalized profile or record a customer creates on a company's platform
  4. 8. provides support to the customers
Down
  1. 1. opinion of the customer
  2. 3. ability to keep existing customers over time
  3. 4. number of customers who abandon your company
  4. 7. someone who buys something
  5. 8. average duration of a customer call interaction