Customer Service

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Across
  1. 6. The successful outcome or settlement of a problem or dispute.
  2. 7. The process of moving a customer's issue or concern to a higher level of authority for resolution.
  3. 9. To make something clearer or more understandable by explaining or providing additional information.
  4. 10. To express regret or sorrow for an action or outcome.
  5. 11. To comprehend or grasp the meaning or significance of something.
Down
  1. 1. Providing new or additional information to keep someone informed of developments or changes.
  2. 2. Subsequent communication or action taken after an initial interaction or transaction.
  3. 3. The process of confirming the accuracy or validity of information.
  4. 4. Information or opinions provided by customers about their experience with a product or service.
  5. 5. The act of verifying or affirming that something is true or correct.
  6. 8. To recognize the value or significance of something.