Customer Service

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Across
  1. 5. Fair middle ground.
  2. 8. Be consistent and trustworthy
  3. 11. Own actions and mistakes.
  4. 13. Calm voice reassures; harsh tone escalates.
  5. 14. Being considerate and polite.
  6. 15. Solve problems successfully.
  7. 16. Fully focusing to understand, not just hear.
Down
  1. 1. Reduce tension calmly.
  2. 2. Understanding the customer’s feelings.
  3. 3. Posture, gestures, and expressions matter.
  4. 4. Adjust to situations.
  5. 6. Rules for consistent handling.
  6. 7. Customer dissatisfaction.
  7. 9. Show attention and respect.
  8. 10. Being responsible, polite, and competent at work.
  9. 12. Collaborate for good service.