Customer Service

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Across
  1. 5. encompasses physical features, clothing and style, often influencing initial judgments
  2. 7. the skill, good judgment, and polite behavior that is expected at a job
  3. 8. directing full attention to the customer
  4. 11. the act of paying attention to sounds
  5. 12. meets the expectations of someone
  6. 14. the process of exchanging information, ideas, thoughts, and emotions
Down
  1. 1. the belief or opinion that are generally held about someone or something
  2. 2. the process of finding a solution
  3. 3. considered to be important or beneficial
  4. 4. a quality in the voice that expresses the speaker's feelings
  5. 6. showing politeness or honor to someone or something
  6. 9. an occasion when two or more people communicate or react to each other
  7. 10. a person or organization that buys goods or services from a store
  8. 13. not showing nervousness, anger, or other strong emotions