Customer Service

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Across
  1. 3. Keep it positive!
  2. 6. Is the ____ always right?
  3. 9. Our workplace ____ is an important part of providing excellent customer service!
  4. 10. Customer ____ is a part of our daily work environment
  5. 11. Keeping it real
  6. 12. Showing the customer we care
Down
  1. 1. What _____ are we in?
  2. 2. The feeling you get after helping solve a customer's problem
  3. 4. Acting with haste; They're not on wait for 10 minutes!
  4. 5. Maintaining a higher level of this is important when dealing with customers!
  5. 7. Your customers can hear this expression through the phone
  6. 8. How customers should describe your tone