Morgan Snider Customer Service and Sales - Page 1

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Across
  1. 5. Important data, facts, and logic
  2. 11. Gathered Information
  3. 12. A change in the appearance, character, or structure of something
  4. 13. What the customer is saying and understanding
  5. 14. Can be answered only by selecting the predefined answer choices given with the question
Down
  1. 1. Ways to browse and purchase products
  2. 2. Affects how customers will react to what you're saying to them
  3. 3. Smooth the Transition
  4. 4. Tells customers what they can expect from your products or services.
  5. 6. Leaving a job for any reason
  6. 7. Values,ethics, expectations, and goals
  7. 8. Selecting and purchasing merchandise
  8. 9. Group of customers
  9. 10. Products or services that complement a customer's main purchase