Customer service and sales page 4

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Across
  1. 4. customers' attitudes and expectations about retailers
  2. 7. any entity that produces finished products
  3. 10. interaction between individuals that focuses on visual methods of communication
  4. 11. contactless payments between two devices
  5. 12. software applications designed to run on small wireless devices
  6. 13. allows customers to make an initial deposit on merchandise
  7. 15. provide incentives to repeat customers
Down
  1. 1. integrates multiple channels of a retail ecosystem
  2. 2. questions that cannot be answered with yes or no
  3. 3. an interconnected group of people
  4. 5. implementing action plans to reduce waste, breakage, or theft
  5. 6. offers customers the opportunity to interact with the multiple options in their ecosystem
  6. 7. developing strategies to promote the company brand
  7. 8. customer shopper who repeatedly chooses to shop at the same retailer
  8. 9. likelihood that a customer will shop at a retailer again and again
  9. 14. the reason someone behaves a certain way