Customer Service and Sales Vocab Review

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Across
  1. 2. A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
  2. 3. The ability to understand and share feelings of another person
  3. 5. Where you are lacking the ability to behave with moral principles
  4. 6. When companies sell their products or services to other businesses
  5. 8. A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
  6. 9. The process of matching customer needs and wants to the features and benefits of a product or service
  7. 11. Acting with integrity by being honest, professional, and fair
  8. 12. The advantages a customer gains from a product or service
  9. 15. A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
  10. 17. When difficult situations arise, where the ethical course of action will not always be clear.
  11. 18. All the customers the company sells products and/or services to
  12. 20. The tendency toward uniformity in each occurrence
  13. 21. Challenging or disagreeing with something
  14. 22. People within an organization that depend on anyone else within that organization
  15. 23. Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
  16. 24. A specific trait about a product or service
  17. 25. Reflects an individual's values and behavior within the workplace.
Down
  1. 1. The process of developing, promoting, and distributing products to satisfy customers’ needs and wants
  2. 4. This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
  3. 7. Messages you send others using anything other than words
  4. 10. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
  5. 13. When a business sells a product or service to an individual customer for their own use
  6. 14. spoken words to communicate
  7. 16. People that purchase goods or services from a business
  8. 19. When companies sell their products or services to customers