Customer Service - Angry Customers

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Across
  1. 2. A sales associate has to follow store ______.
  2. 3. It is important to stay ______ when talking to an angry customer.
  3. 6. To bring something back is to ______ it.
  4. 7. Cherice does not want to make a _______.
  5. 9. To say you are sorry is to ______.
Down
  1. 1. Always listen carefully to a customer who has a _______.
  2. 4. Something you give to another person is a ______.
  3. 5. Something for sale at a very low price is a _______.
  4. 6. I think we can _______ this situation.
  5. 8. One fabric used to make jackets is ______.