Customer Service Appreciation Week

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Across
  1. 1. key characteristic of a customer service rep
  2. 3. if unsure of a request, you may need to ask ___ questions
  3. 7. the first pillar of awesomeness is to ___ the call
  4. 9. putting yourself in someone else's shoes
  5. 10. strive for first call ___
  6. 13. voice ___ conveys tone and emotion
  7. 14. when the call starts to get off topic
  8. 15. respectful title
Down
  1. 2. ___ Lucy: A caller with a long list of prayer requests
  2. 4. this is a virtue, especially in customer service
  3. 5. ___ Daisy: someone who may have trouble focusing on the purpose of the call
  4. 6. when a caller's request is best handled by a different department
  5. 8. you may have to place a caller on ___
  6. 11. if not placing on hold, use this (two words)
  7. 12. always take ___ of a caller's request.