Customer Service Awareness Programme - Topic 1 and 2

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Across
  1. 4. External Customers – are the people who make ___ day possible.
  2. 5. Our __________ from various departments are also our customers.
  3. 7. ________ can results is lost sales as customers might go to competitors.
  4. 8. Employees appearance, uniforms, and work areas on-site are examples of ________.
  5. 9. Service Excellence can help us _______ ourselves from competitors.
  6. 12. Responsiveness is willingness to help customer's_______.
  7. 13. Taking care of the internal customer puts the external customer contact person in the position to _____.
  8. 15. Customer satisfaction contributes to customer ___________.
  9. 16. Our Company's ______is to bring you "Peace of Mind"
Down
  1. 1. Our motto is "It's beyond just ________"
  2. 2. Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
  3. 3. Our Vision is to always be the best customer service provider both at home and ______
  4. 5. Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
  5. 6. The Japanese has a way is showing ______ in their gratitude and apology to their customers.
  6. 8. _____ is the ability to provide what was promised, dependably and accurately.
  7. 10. Good customer service provides an ____________ that meets customer expectations.
  8. 11. Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
  9. 14. By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.