Customer Service Ch 4

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Across
  1. 1. microorganisms that can cause illness
  2. 4. Should servers be trained to ONLY sell high-priced items when "suggestive selling?"
  3. 7. what kind of work environment is created when people work together as a team?
  4. 8. Effective servers will need to know the ________ methods used to prepare a dish.
Down
  1. 2. giving authority to employees to make decisions within their area of responsibility
  2. 3. A professional server is allowed to discuss __________ facts about the restaurant with customers
  3. 5. When an employee is trained in suggestive selling, they try to get customers to add items to their order to increase sales
  4. 6. When customers complain about slow service, the problem should be addressed to members of the _______ and servers.