Customer Service Ch 8

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Across
  1. 4. what is the #1 complaint by foodservice guests?
  2. 7. This marketing tool helps manage a communitiy's perception of a business
  3. 8. How a business tells potential customers how their needs will be met by the customer
  4. 9. Giving employees a set of tasks is known as ______design.
  5. 10. "_________ management approach" is when mangaers review all the different processes of a restaurant
  6. 11. Satisfied employees provide _______-level service to customers
Down
  1. 1. The "service-profit chain"focuses on what kind of growth?
  2. 2. the service-________ chain satisfies employees, who then satisfy the guests
  3. 3. This is how managers train an employee to be able to work someone else's position
  4. 5. "Job design" and "workplace design" are examples of _________ processes
  5. 6. _______ design handles things like traffic flow and environmental conditions.nagers meet to review problems of customer service?