CUSTOMER SERVICE CHALLENGE

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Across
  1. 1. Where to find any purchased warranties/insurance on cass
  2. 4. A letter from a state dmv/tag agency requesting a title for registration.
  3. 7. Fees that are not able to be waived
  4. 10. Amount customer is responsible for during insurance claim.
  5. 13. Where new reps dispatch their cases
  6. 14. Questions to understand reason for call
  7. 15. Example: "I can help you with that"
  8. 16. Type of insurance included in Lease and NY accounts
Down
  1. 2. The type of interest loan for Retail Accounts
  2. 3. Daily interest charge
  3. 5. Where we process debit card transactions
  4. 6. Payments required to be eligible to request ext/def
  5. 8. Where we process ach transactions
  6. 9. Document needed to obtain Lease title
  7. 11. Where we log allegations of deceptive, unfair or abusive practices
  8. 12. Balance on loan that is not interest