Customer Service Chapter 1 Vocabulary

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Across
  1. 5. this type of shopper spends time searching for the best deal on the item she is looking to purchase
  2. 6. stores that combine a supermarket and a department store, resulting in a gigantic retail facility that carries an enormous range of products, from apparel to groceries to automotive supplies, all under one roof
  3. 10. This type of store offers an assortment of brand-name merchandise at a significant discount off the manufacturer's price, called off-price merchandise
  4. 11. clubs who sell products in bulk directly to consumers
  5. 12. this type of retailer offers brand-name merchandise at a discount; the merchandise typically consists of excess inventory, closeouts, and irregulars
  6. 13. These retailers are types of stores that offer a broad variety of merchandise, limited service, and low prices
  7. 14. the method by which customers acquire goods and services
  8. 15. stores that sell a wide variety of goods including food, alcohol, and medicine
  9. 17. produces the product
  10. 18. A company that operates multiple stores under common ownership, and usually has centralized decision-making
  11. 20. a physical storefront and face-to-face customer experience
  12. 23. The type of customer who wants to be the first to purchase and own the latest merchandise
  13. 24. the way in which a good or service passes through multiple businesses until it reaches the end consumer
  14. 26. buys large quantities of products directly from the manufacturer, breaks them into smaller units; sells the smaller units to retailers
  15. 27. Selling that uses salespeople to contact customers directly in a convenient location, often at a customer's home
  16. 28. The type of buyer who makes quick purchase decisions
Down
  1. 1. a retailing channel, with the focus on creating a seamless consumer experience through any and all shopping channels
  2. 2. Buying and selling through the Internet via an electronic device
  3. 3. Off price stores that are owned by the manufacturer or retailer
  4. 4. Type of store that offers good service and a broad variety and assortment of products of mid-to-high quality
  5. 7. Type of stores that aim to provide their customers a convenient shopping experience
  6. 8. This customer usually waits to see what the latest trends will be, and is reluctant to try new products until friends have done so and reported on them
  7. 9. Receives, stores, displays, and presents the products to customers
  8. 16. stores that focus on just a few items with a high level of customer service
  9. 19. This type of shopper shops for fun, and therefore does not always make a purchase
  10. 21. a retail channel with customer transactions possible through multiple connected channels
  11. 22. The license granted to another party to market a company's goods or services in a particular territory
  12. 25. a type of establishment, typically, a single store or a small, regional chain