Customer Service Chapter 3 NRF Vocabulary Puzzle (MB)

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Across
  1. 2. means of stealing by trickery, such as stolen credit/debit cards, counterfeit money currently switching, package switching, refund fraud, refund abuse, and stolen and bad checks
  2. 6. a detailed list of vendor items requested by the store; it will list the sizes, colors, models, etc., as well as the number of each item requested
  3. 8. a list of the quantity and type of merchandise that the vendor sends to a store
  4. 9. hiding, concealing or otherwise manipulating merchandise with the intent of taking it or paying loss for it
  5. 12. commonly referred to as shrinkage; retailer's inventory is reduced by theft or can't be accounted for due to employee error
  6. 13. Employee stealing of cash, including voids, post-voids, and deposits
Down
  1. 1. staging products by how the customer will be using the product and creating a display around that mental picture
  2. 3. visual map that shows shelf heights, merchandise and signage placement that maximizes the display space
  3. 4. the art and science of presenting the products you sell in the most attractive way possible in order to generate traffic, create interest and buzz and generate sales
  4. 5. when merchandise arrives at the store with price tags already attached and can be places on the floor as soon as it's checked in
  5. 7. a physical count of every piece of merchandise in the store, creating a record of the store's inventory at a specific point in time
  6. 10. when assets of a business are stolen or lost due to error
  7. 11. preventing the loss of inventory or merchandise due to shoplifting, employee theft, or employee error