Customer service Crossword

1234567891011121314
Across
  1. 3. Something that is needed if there's a chip
  2. 4. You need to be_____ with a customer
  3. 6. Something that is needed if the windscreen is cracked
  4. 7. This is used to book customers in
  5. 9. Sometimes a customer needs this carrying out
  6. 10. When the customer isn't happy with the service we raise____
  7. 13. You sometimes need to show the customer____
  8. 14. centre, A place where we carry out customers needs
Down
  1. 1. When the customer is pleased with the service they give us____
  2. 2. We have to remain____ throughout the call
  3. 5. something we wear on a call
  4. 8. Something you offer to a customer
  5. 9. listening, This is used to show the customer you're interested in helping them
  6. 11. Something we use to answer customers
  7. 12. blades, Sometimes have this offer for customers