Customer Service Crossword

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Across
  1. 1. Our main duty in Central and Immigration
  2. 3. Our Lost Property Partner
  3. 4. The new IBB CSC position (Alpha . . .)
  4. 5. We changed the last 'S' in CSC to this
  5. 13. We have to make these sometimes
  6. 14. Our main office-based position
  7. 17. We train new CSC staff (Acr)
  8. 18. These help us to manage pax queues (Pl)
  9. 19. Between the Terminal and Domestic Arrivals
  10. 21. What we call 'shops'
  11. 23. Call sign for Terminal Front (Pl)
  12. 24. We all use these to communicate effectively
  13. 25. This car park is for staff only
  14. 27. Extra queueing area for pax
  15. 28. Three are closing and a new one opening
  16. 31. Car park ticket must be this to let you out
  17. 32. A kind of queueing system
  18. 34. One of our working positions upstairs
Down
  1. 2. Pax communicate primarily via this
  2. 4. What we have to replenish via the airlock
  3. 6. The alpha six position
  4. 7. We share our office with a Car Park . . .
  5. 8. When Pax pay for their parking in advance
  6. 9. Pax collect baggage from here
  7. 10. CSC's version of FIDS
  8. 11. We sign this everyday before shift (our brief)
  9. 12. Trumans sell these (original Jewish spelling)
  10. 15. CSC's online phone system
  11. 16. Pax second most popular method of comms with us
  12. 20. Summer temp role (Acr)
  13. 21. We try to keep some kind of order is CSC! (Acr)
  14. 22. These arriving pax go through Immigration
  15. 26. Automated messages are sometimes call this
  16. 29. We are all given this for our safety (Acr)
  17. 30. Some staff for Fire; Taxi boss all the time!
  18. 33. We have a desk for this in the Terminal