Customer Service Crossword

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Across
  1. 5. Something we need to practice in handling challenging interactions with consumers (8 letters).
  2. 6. What we always aim to exceed for the consumers (11 letters)
  3. 7. Another word for an inquiry or question from a consumer (5 letters)
Down
  1. 1. The process of helping a consumer resolve an issue (10 letters)
  2. 2. What we strive to be in every customer interaction (8 letters)
  3. 3. A key skill to understand a consumer's feelings (9 letters)
  4. 4. A positive feeling after receiving excellent service (8 letters).