Customer Service Crossword

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Across
  1. 4. Requests submitted to insurance for payment
  2. 5. Tax form sent for Marketplace coverage
  3. 6. Percentage of costs you pay after meeting your deductible
  4. 9. Marketplace where individuals purchase health insurance
  5. 11. Written authorization from a primary doctor to see a specialist
  6. 13. Health Maintenance Organization plan type
  7. 16. Qualifying Life Event allowing Special Enrollment
  8. 18. Federal Poverty Level used to determine eligibility
  9. 19. Metal-level Marketplace plan category
  10. 20. Health program for military members and families
  11. 22. Exclusive Provider Organization plan type
  12. 23. Primary Care Provider
  13. 24. Amount paid out-of-pocket before insurance begins paying
  14. 27. Children’s Health Insurance Program
  15. 28. Affordable Care Act health reform law
  16. 30. Independent agent who assists with finding coverage
  17. 32. Preferred Provider Organization plan type
Down
  1. 1. Company communication platform
  2. 2. Platform used to enroll clients in Marketplace plans
  3. 3. Workers’ compensation coverage for job-related injuries
  4. 7. Annual period to enroll in or change coverage
  5. 8. Federal health insurance for those 65+ or disabled
  6. 10. Dialer system used to contact clients
  7. 12. Dental provider often used for supplemental coverage
  8. 14. Federal law allowing temporary continuation of employer coverage
  9. 15. Company that provides health insurance
  10. 17. State-run Marketplace for purchasing coverage
  11. 21. Fixed amount paid for a covered health service
  12. 25. Cost-sharing reduction that lowers deductibles and copays
  13. 26. Federal law protecting patient health information
  14. 29. Financial assistance that lowers your monthly premium
  15. 31. Out-of-pocket costs for medical expenses