Customer Service Crossword

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Across
  1. 3. Do this face to face with your customers or on the telephone they should 'hear' this in your voice
  2. 4. What a customer needs from you
  3. 7. A person who requires assistance from you
  4. 8. This is an important hearing skill when dealing with customers
  5. 10. It's good to talk, a key skill in customer service
  6. 12. A form of non-verbal language used
Down
  1. 1. You should behave like this at all times
  2. 2. It is important to 'give a little of this.....' to customers
  3. 5. The first thing you should give your customer
  4. 6. This is something to avoid when dealing with customers or be aware of the potential in a difficult situation
  5. 9. You should treat all customers, internal or external, with this
  6. 11. Try to avoid using this word straightaway