Customer Service Crossword Puzzle 1

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Across
  1. 4. Who is responsible for requesting inspections
  2. 10. What account are funds deposited into?
  3. 13. What stands for IP?
  4. 14. When a customer first call in after receiving the first check.
Down
  1. 1. It takes how long for Chase to mail back a check after endorsement.
  2. 2. A way funds are sent directly to the homeowners account in 5 business days.
  3. 3. What is the last thing you do at the end of your shift?
  4. 5. What is this? "I am going to submit a formal complaint!"
  5. 6. What type of calls are logged in?
  6. 7. When have how many days to mail the overage checks after a loan has been PIF?
  7. 8. How many steps in a draw process.
  8. 9. _____address is needed for the verification on every call.
  9. 11. A ___ digit number is needed for the Connect Us code.
  10. 12. What do we ask for before offering the EPASS?