Customer Service Crossword Puzzle

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Across
  1. 3. Health check required for new applicants.
  2. 6. Required test for TLC license renewal involving substance screening.
  3. 7. Road users who must always be protected under Vision Zero.
  4. 9. Official document that allows a driver to operate legally.
  5. 10. Failure to renew on time may result in this.
Down
  1. 1. Where TLC applications can be submitted online.
  2. 2. TLC training required after certain safety violations.
  3. 4. Program aimed at eliminating traffic deaths and serious injuries.
  4. 5. Action drivers must take at crosswalks.
  5. 8. Condition that can prevent license renewal if unpaid.