Customer Service Crossword Puzzle 4 (9/6/2024)

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Across
  1. 4. When a customer has successfully identified themselves before speaking with us
  2. 5. A thumbs down icon in DTE on certain documents
  3. 8. Icon in DTE to search for a loan/Claim
  4. 10. Inspection done on cell phone
  5. 11. A tool used to communicate with other staff & ask questions
  6. 13. Type of deposit done on a cell phone
  7. 14. Something you receive after contacting Helpdesk
  8. 17. Determines whether the claim is monitored or non-monitored
  9. 19. Calls regarding any issue other than loss draft
  10. 20. Call calibrations, call monitoring, reporting & compliance
  11. 21. Open this before opening your softphone
Down
  1. 1. Tab that shows the breakdown of claim info
  2. 2. Status in Softphone to begin accepting calls
  3. 3. Claims receiving 10k or 25% of their claim amount
  4. 6. Effectiveness, Effort & ________
  5. 7. A number given to customer for communicating about their claim
  6. 9. Documentation entered on DTE regarding what occurred during phone call
  7. 12. A selection in DTE that pulls loan info AND claim information
  8. 15. Useful to look up Chase branches
  9. 16. Call type when customer uses Trigger Language
  10. 18. Number of days for property inspection results