Customer Service Crossword Puzzle

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Across
  1. 3. Irritability with anything that impedes or delays, a clue to identify difficult customers
  2. 6. A Customer service channel
  3. 8. Describes the coaching that employees receive to improve support and satisfaction among customers
  4. 9. The ability to imagine what someone else might be thinking or feeling
  5. 10. Objection type about the quality, features, or functionality of the goods
Down
  1. 1. Preconceived notions or false beliefs about the product or service
  2. 2. The pre, during, and post-purchase support customers receive
  3. 4. Price sensitive cost saving shoppers
  4. 5. Name of the Customer Service Supervisor
  5. 7. Performance indicator to track how satisfied customers