Customer Service Crossword Puzzle Competition

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Across
  1. 2. work done by an employee that benefits a customer
  2. 4. Transmit information
  3. 7. A statement submitted by a customer to express dissatisfaction
  4. 8. Recognize with gratitude, be grateful for
  5. 10. State of fulfillment, contentment
  6. 12. Provide assistance
  7. 14. being upset
  8. 15. hear actively with intention
Down
  1. 1. Someone who pays for goods or services
  2. 3. the act of giving hope or support to someone
  3. 5. An employee who is enthusiastic and who enjoys his duties is …..
  4. 6. A facial expression characterized by turning up the corners of the mouth usually showing pleasure
  5. 9. Tolerance for delay
  6. 11. A thought or suggestion
  7. 13. not showing or feeling nervousness or other strong emotion, remaining ……..