Customer Service-Cultural Diversity

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Across
  1. 2. To promote, protect and improve the health of all people in Florida through integrated state, county and community efforts.
  2. 4. Fixing the problem and resolving the issue when mistakes happen.
  3. 7. We show this when we are able to accommodate our customers and adjust to their needs.
  4. 8. To my customers and coworkers, I make a _____.
  5. 9. A cultural group that we are born into.
  6. 10. Cultural ____ is the ability to communicate comfortably and effectively with people of different cultures.
  7. 11. These kind of customers are the people who receive our goods and services.
  8. 12. Culture in _____ and constantly in flux.
  9. 14. This determines the impression you make on others.
Down
  1. 1. _____ differ between groups and within groups.
  2. 3. These kind of customers depend on you in order to complete their own work.
  3. 5. Customer ____ is how the customer feels or percieves that our service has met their expectations.
  4. 6. Customer ____ is the process of taking care of our customers in a positive manner.
  5. 7. We provide this kind of service when we smile and greet our customers.
  6. 13. A cultural group that we may become part of.