Customer Service - Definitions

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Across
  1. 3. best way to reach customer service
  2. 5. Likes to chase mice
  3. 6. Large marsupial
  4. 11. listed for coverage
  5. 12. another word for approved
  6. 13. system we find contracts in
  7. 15. Services performed to the vheicle on a regular schedule, like oil changes
  8. 17. another word for declined
  9. 18. where claims are held for review
  10. 20. website to start a claim
  11. 21. towing, key lock out, emergency fuel delivery, etc.
Down
  1. 1. our department
  2. 2. submitted to verify maintenance requirements
  3. 4. Flying mammal
  4. 5. "I'd like check the ____ of a part"
  5. 7. Has a trunk
  6. 8. What is the requirement to return to a selling dealer
  7. 9. The customer paid for repairs or benefits
  8. 10. who should submit the claim
  9. 13. where we pull up claims
  10. 14. Man's best friend
  11. 16. engine, transmission and internally lubricated parts
  12. 19. Substitute Transportation