Customer Service Excellence

1234567
Across
  1. 1. You wish the service and you get it
  2. 4. Service that makes the customer feel terrible
  3. 5. There are ___ levels of Service.
  4. 6. Service Excellence is
  5. 7. You were not expecting the kind of service
Down
  1. 2. Levels of service are not straight stairs. They are
  2. 3. When you give service to your customer as per your targets