Customer service mindset

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Across
  1. 4. A measure of how well a business has met its customers' expectations
  2. 5. A customer's expression of dissatisfaction
  3. 7. Advantage
  4. 8. The people who buy goods and services
  5. 9. Correct; error-free
  6. 10. Courteous; respectful
Down
  1. 1. The belief that providing customers with excellent service should be a business's top priority
  2. 2. Able to accomplish a task using a minimum amount of time and effort
  3. 3. Something required or essential that is lacking
  4. 6. Any paid form of non-personal presentation of ideas, goods, or services