customer service puzzle

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Across
  1. 2. is when service provider tells untruth about a companys product
  2. 4. this type of customer buys goods and service
  3. 6. is used as a method of paying for goods
  4. 7. the needs wants and preconceived ideas of a customer about a product or service
  5. 8. this is the use of hand motion to communicate
  6. 11. this is a two way process used to make contact with a person
Down
  1. 1. this customer works within the organization
  2. 3. is one need of a customer
  3. 5. this happens when the goods and services meets customers expectations
  4. 9. this type of body language is helpful to customers
  5. 10. this type of body language is not helpful to customers