Customer Service Puzzle

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Across
  1. 3. The department responsible for helping customers (8 letters)
  2. 4. System CCC uses to look up ETA (8 letters)
  3. 6. Someone who buys products or services (8 letters)
  4. 9. A friendly and outgoing attitude when interacting with customers (7 letters)
  5. 10. A positive and welcoming feeling from a customer interaction (9 letters)
Down
  1. 1. Giving detailed and clear responses to customer questions (11 letters)
  2. 2. Making sure the customer is completely satisfied (10 letters)
  3. 5. Solving customer problems or complaints quickly (10 letters)
  4. 6. Politeness and good manners in dealing with customers (8 letters)
  5. 7. Giving back what a customer paid for something they return (7 letters)
  6. 8. Customer feedback or evaluation of services (8 letters)
  7. 11. The ability to understand and share the feelings of another (9 letters)