Customer Service Puzzle - Day 3

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Across
  1. 1. Not Advanced Support, but ________ _________.
  2. 4. The name of our new Executive Director.
  3. 5. A Quality Assurance __________.
  4. 6. May I have your SSN, please?
  5. 8. The new abbreviation for Adam's organization.
Down
  1. 2. Another word for expressing gratitude.
  2. 3. Total ________ Ownership.
  3. 6. Our primary source of truth for verification.
  4. 7. Top CSAT Score
  5. 8. Another method to contact the Service Desk.