Customer Service Puzzle, The Weekend

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Across
  1. 1. Prior to resolving an INC on the first level, you must _______ the KB article.
  2. 4. We are _____ to have all of you at the Service Desk.
  3. 6. ______ makes the dream work.
  4. 8. When you are excelling at the highest level, you are on ____ of your game.
  5. 9. When needing clarification from a caller, you may ask _________.
Down
  1. 2. Questions and _________
  2. 3. Another word for serene
  3. 5. We ____ business partners and customers daily.
  4. 7. Business partners and customers want us to take this action regarding their issues and concerns
  5. 10. A synonym for great or good