Customer Service Review

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Across
  1. 10. steps to support a policy
  2. 11. process to educate
  3. 12. non verbal queues
  4. 14. gained when consistent service is provided
  5. 18. fast and accurate
  6. 19. that which sets you apart
  7. 20. solution to a problem
  8. 21. acts that can be carried out
  9. 24. shopping process of evaluating staff objectively
  10. 25. ensures quality
  11. 26. questioning that invites dialogue
Down
  1. 1. without bias
  2. 2. set of rules to be followed
  3. 3. measures demanded by customers
  4. 4. act of acknowledging
  5. 5. ensures confidence
  6. 6. grievance held by a customer
  7. 7. process of empathising in a complaint process
  8. 8. when the experience surpasses the ordinary
  9. 9. a model devised for handling customer complaints
  10. 13. knowing the consequence for a customer in a complaint process
  11. 15. methodical process
  12. 16. purpose that lasts into the future
  13. 17. evaluation can only take place when this is provided
  14. 22. set of behaviours that govern customer service
  15. 23. a form of compensation
  16. 25. questioning that confirms